Practice Management

Mrs S K Kulshrestha

MSc MHSM PG Dip/MA Professional Development University of Central England

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services  and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks and dealing with prescription enquiries, dealing with patient records.

Kulwant Kaur Dhesi
Maria Minhas
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