Dr Kulshrestha Family Practice Pt Survey Action Plan

PPG Staff Meeting Patients Survey 24

Notice:

As you are aware City Hospital will close its doors on 10th November 2024 and all patients will move to the Midland Metropolitan Hospital, which means the Emergency Department will close. This is advance information to patients, of the above happening.

From 5am on 10th Nov 2024, City Hospital A&E will close and move to the New Midland Metropolitan Hospital. Click for info: swbh.nhs.uk

Notice:

Patient Education information for Repeat via POD (Prescription Ordering Department)

It is important to clearly explain the Practice’s repeat prescribing process to patients. This will help patients to understand how the process works, which will aid in reducing the number of inappropriate request, drug wastage, and errors.

Ring POD for Repeat request:

POD (Prescription Ordering Department) Tel No. 01214680680. Ring number and listen to the message.
Just so the Patients are aware below is the messages the patients will hear now.

Message one:

Welcome to Dr KULSHRESTHA’s Summerfield Family Practice Medicine Support Department. We have made changes to the service to make it easier for you to order your medication without waiting in a telephone queue. You now have the option of placing your order at any time using the NHS app which can be downloaded on your phone, or you can place your order using the NHS website. Please speak to your practice if you require further details. Our call lines are still open during working hours. You will now be asked to leave a voicemail with details of your request which will be processed without you needing to stay on the line. Please hold on and follow the instructions in the next message

Message two:
Prescription requests take 48 working hours to be processed. We cannot process any urgent prescription requests via this department. If you need an urgent prescription please contact your GP practice directly.

Message three:
Please leave your name, date of birth, which medication you require and the pharmacy we need to send it to. If you would like us to call you back in reference to a query please let us know in the voicemail and we will call you back. Thank you

I have circulated that through the reception team so they can advise patients what they need to do.

POD are open and processing the voicemails as they are left, and calling patients back if they request us to do so in the message. Voicemails will be cleared on the day – it’s the signing off that can take up to 48hrs as standard.

If patients call of a mobile they are receiving a text from us to let them know we have processed their requests.

Birmingham Care Services Directory 2024

The recently published Birmingham Care Services Directory 2024, I wanted to share the link to our e-book. Here you can read online, download and order free copies.

https://www.carechoices.co.uk/publication/birmingham-care-services-directory/

Notice: People over 16 can now see new information added to their health record. This includes notes from appointments, test results, and letters. You can view this via the NHS App, NHS website, or another GP online app you use. If you don’t want to see your record, speak to your GP.

You can visit www.nhs.uk/gp-record for more information.

We would like to inform you that GPs & Pharmacists across Birmingham & Solihull are working together to deliver a new service offering BP checks in local pharmacies for our population, known as the BP Community Pharmacy Service.

If you are over 40 and don’t already have a diagnosis of high blood pressure, you can visit one of your local participating pharmacies for a blood pressure check (your GP may also refer you to this service). If left untreated, high blood pressure increases your risk of serious problems such as heart attacks. You are also able to find your nearest participating pharmacy by visiting the website below and entering your postcode.

https://www.bsolhealthyhearts.nhs.uk/pharmacyfinder

Your local pharmacist is an expert in medicine. They can offer clinical advice and help you with a range of minor health concerns, including sore throats, tummy trouble, and aches and pains. Find out more about how pharmacists can help here. You can locate your nearest pharmacy here. 

Winter Safety Booklet

Notice: Only Use On line Service if you are a patient of Dr KULSHRESTHA's Summerfield Family Practice.  We will not respond to Patients not registered at Dr KULSHRESTHA's Summerfield Family Practice.

The POD now handles all repeat prescriptions for Dr Kulshrestha’s Summerfield Family Practice patients

Your GP practice is open as normal, but certain measures are still  in place to ensure vulnerable patients are kept safe.

GP services remain very busy, delivering more appointments than ever before.

Telephone your GP practice and you will be advised accordingly and will receive a telephone or video appointment. Following this you will be advised of the next steps.

If you’re looking to order repeat prescriptions, you don’t need to call your GP practice to do this. You can now do this online or through the NHS App. Download the NHS App here.

CHANGES TO HOW YOU ACCESS YOUR GP SERVICES

Due to the current Coronavirus (COVID-19) situation, the way you access your GP practice has changed.

Use online Patient Triage or telephone the practice. DO NOT attend in person.

Your GP practice will then arrange the best care for you depending on your need.  This will likely be a phone call or video call.

If you do need to see a doctor face-to-face, then this will be arranged for you and it may be in a different location.

Alternatively, use the online NHS 111 service or call NHS 111.

We want to reassure you that your GP practice is still here to look after you and your family.

IF YOU HAVE SYMPTOMS OF CORONAVIRUS INFECTION (COVID-19)

Stay at home and do not leave your house for 7 days from when your symptoms started.  This will help protect others in your community whilst you are infectious.  You should:

• plan ahead and ask others for help to ensure that you can successfully stay at home
• ask your employer, friends and family to help you to get the things you need to stay at home
• stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
• sleep alone, if that is possible
• wash your hands regularly for 20 seconds, each time using soap and water
• stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible

You do not need to contact your GP Practice or call NHS111 to go into self-isolation.

You will need to self-isolate for 7 days. After 7 days:

• If you do not have a high temperature, you do not need to self-isolate;
• If you still have a high temperature, keep self-isolating until your temperature returns to normal.

If your symptoms worsen during home isolation or are no better after 7 days contact online/call the NHS 111 service.

If you, or the person you are caring for, is struggling to breathe, has a fast pulse, their hands or lips are cold and/or blue, are drowsy, confused or difficult to wake, has tightness in their chest, or is unable to speak a short sentence, dial NHS 111 or 999 immediately.

If you need any other medical help, or advice, please contact your GP surgery between the hours of 8:30am and 6.30pm, and NHS 111 between the hours of 6.30pm and 8.30am for advice. In case of emergency, call 999.

 Flu vaccination for children: leaflets and posters - GOV.UK (www.gov.uk)

Protecting Your Child Against Flu 

Please Click here to view the Waiting Room Information